Behind the curtain

How a Flipsi comes to life

Every Flipsi puzzle begins as a pre-order. Here's why we work that way, what happens next, and what to expect from the moment you reserve your story.

The honest part

Why we pre-order

At Flipsi, we create our collections in small, intentional batches. Pre-orders help us make the right number of puzzles, reduce overproduction, and give our community first access to new artwork before each collection is released.

"Pre-ordering isn't a wait. It's a seat at the table while the story is still being printed."

When you pre-order a Flipsi, you're part of how it comes into the world. We'll keep you in the loop the whole way through.

What happens next

From order to door

A typical Flipsi pre-order moves through four stages. Timing varies by collection, and the exact dates are always shared on the product page.

I
Stage one
Reserved
Your order is confirmed. We've set your puzzle aside in the upcoming batch.
II
Stage two
In production
Printing and assembly begins. We'll share progress as your puzzle takes shape.
III
Stage three
At the warehouse
Stock arrives at our fulfilment centre. We begin packing and labelling orders.
IV
Stage four
On its way
Your tracking number arrives by email. The story is officially on the move.
Available now

Currently open for pre-order

New Release

Balcony Escapes & The Views They Behold

Three double-sided puzzles. Build the balcony. Discover the view on the surprise side.

Estimated shipping
November 2026
Reserve your copy
Twin Pack in Production

Naughty | Nice & The Night Before Christmas

A double-sided twin pack bringing two Christmas villages to life — one nice, one a little naughty.

Estimated shipping
November 2026
Reserve your copy
Collection in production

Horrors Unearthed & Tales Time Forgot

Three Victorian horror stories, reimagined through double-sided puzzles and 34-card story decks. Pre-orders open until stock is reserved.

Estimated shipping
Late June 2026
Reserve your copy
Next Batch

Haunted Places I

Where the hauntings began.

Next batch arriving
Late June 2026
Reserve your copy
Next Batch

Haunted Places II

More places. More hauntings.

Next batch arriving
Late June 2026
Reserve your copy
In production right now

Pre-order updates

The latest on collections currently in production. Click any collection to read its update.

Naughty | Nice & The Night Before Christmas Just opened
This update covers: Naughty | Nice & The Night Before Christmas

Pre-orders for Naughty | Nice are now open. The collection is estimated to ship in November 2026, in time for the magic of December.

Production is being scheduled now. We'll share updates here as the puzzles move from design into print, and into the warehouse.

If you're hoping to give Naughty | Nice as a Christmas gift, pre-ordering early helps us reserve your copy. Any questions? Get in touch at admin@flipsipuzzles.com.

Horrors Unearthed & Tales Time Forgot Updated May 2026
This update covers: Horrors Unearthed Flipsi Set · Spectre Bride · Lost Hearts · Marble Hands

Production is well underway, and everything is shaping up beautifully. External factors at our manufacturing facility have shifted our timeline, with our updated delivery window now landing in June, from the original April/May estimate.

We're monitoring things closely and will keep you posted as production progresses.

If your order was intended as a gift and the new timing is a concern, please get in touch at admin@flipsipuzzles.com — we'd love to help find a solution in the meantime.

Haunted Places I & II Updated May 2026
This update covers: Haunted Places 1 Flipsi Bundle · Haunted Places 1 Flipsi Set · Haunted Places 2 Flipsi Bundle · Haunted Places 2 Flipsi Set

Production is well underway, and everything is shaping up beautifully. External factors at our manufacturing facility have shifted our timeline, with our updated delivery window now landing in June, from the original April/May estimate.

We know delays are never fun, and we really appreciate your patience. These puzzles are going to be worth the wait.

If your order was intended as a gift and the new timing is a concern, please get in touch at admin@flipsipuzzles.com — we'd love to help find a solution in the meantime.

The fine print, in plain English

Shipping & refunds

When you'll be charged

Payment is taken at the time of pre-order. This secures your place in the run and lets us begin production with confidence.

When it ships

We ship from warehouses in Las Vegas, Pennsylvania, and Australia. Once your collection is ready, orders go out in the order they were placed.

Changing your mind

You can cancel a pre-order any time before we send the final processing notice. After that point, your order is moving into fulfilment and our standard returns policy applies once it arrives.

Common questions

Things people often ask

When will my pre-order ship?
Estimated shipping timelines are listed on the product page for each pre-order collection. We'll also send updates as your puzzle moves through production, quality checks, freight, and fulfilment. If the timeline shifts, you'll hear from us.
Can I cancel my pre-order?
Yes. You can cancel any time before we send the final processing notice. Once your order moves into final processing or fulfilment, we may not be able to cancel or make changes.
What happens if there's a delay?
Because pre-orders are made before stock is in hand, timelines can occasionally shift during production, quality checks, freight, or fulfilment. If that happens, we'll let you know what has changed, where things stand, and what to expect next.
What if I order pre-order and in-stock items together?
If your order includes both pre-order and in-stock items, they may ship together once the pre-order item is ready. If you'd like your in-stock items sooner, we recommend placing separate orders.
Can I add to an existing pre-order?
If your order hasn't moved into final processing, yes. Reply to your confirmation email and we'll combine the orders so you only pay shipping once.
What if I move house before it ships?
Send us your new address as soon as you can. We'll update your order at no charge, as long as it hasn't left the warehouse.
~

"Pre-ordering isn't a wait. It's a seat at the table while the story is still being printed."